Frequently Asked Questions
Do you have questions about our software? Here you can find answers to the most frequently asked questions.
Error messages
I can't brainstorm, a brainstorm is open.
Closing your brainstorm browser tab does not close the brainstorm itself. This only happens when you press the “close” button in the top right corner of the brainstorm screen. The facilitator of the open brainstorm must first close it before a new brainstorming session can be started. The facilitator received a link in his email to re-access and close the active brainstorming session.
Someone is in my risk file and now I can't edit it. How do I get this person out?
From the environment screen, by hovering over the file with your mouse, you can see which colleague is editing the file. There is no way to extract this colleague from a file in the app. Talk to this person to leave the risk file, or wait 15 minutes for their project session to expire automatically. To really leave a file, you have to click the back arrow in RiskChallenger. Closing the tab is therefore not enough.
%20Foutmeldingen%201%20(1).webp)
What does the notification ‘is being edited in another application’ mean?
This message means that a user is currently in a brainstorming or quantifying session.
I cannot edit a file despite having write permissions. A small stop sign appears.
If a stop sign appears, it means that a colleague is currently editing the file. Only one user can edit a file at a time. From the environment screen, by hovering over the file with your mouse, you can see which colleague is editing the file.
I have a “time synchronization issue”, what can I do?
This issue occurs when the time on your device is too different from the global time zone you're in. Please check this by going to time.is to go. If your device clock differs by more than a few seconds, reset it in your settings or ask your IT help desk for help.
